Messaging Terms and Conditions

Last updated: June 30, 2026 
 
These Messaging Terms and Conditions (the “Messaging Terms”) apply if you are located or ordinarily resident in the United States of America.

These Messaging Terms apply when you opt in to or participate in any text messaging program, service, feature, or communication that we make available and that sends or receives mobile messages, including SMS, MMS, and similar or successor messaging technologies (collectively, “Text Messages”). The Text Message Services (as defined below) are intended for, and offered only to, residents of the United States with a mobile number issued by a United States carrier. Participating carriers may vary, and the Text Message Services may not be compatible with all carriers, devices, or handsets. 

PESI, Inc. (“Company”, “PESI”, “we”, “us”, or “our”) and its Associated Entities may operate Text Message Services for service-related and marketing purposes. These Messaging Terms apply to Text Messages sent by us, on our behalf, or through our service providers, including Text Messages sent from multiple brands, websites, mobile applications, or business units operated by the Company or its Associated Entities.  

BY OPTING IN TO RECEIVE TEXT MESSAGES FROM US OR OTHERWISE PARTICIPATING IN ANY TEXT MESSAGE SERVICES (DEFINED BELOW), YOU ACCEPT AND AGREE TO BE BOUND BY THESE MESSAGING TERMS AS WELL AS OUR TERMS OF USE.  

PLEASE READ THESE MESSAGING TERMS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MAY APPLY TO YOU.  

THESE MESSAGING TERMS REQUIRE THE USE OF ARBITRATION TO RESOLVE DISPUTES AND INCLUDE A CLASS ACTION WAIVER. SEE “DISPUTE RESOLUTION AND ARBITRATION; CLASS ACTION WAIVER” BELOW. YOU AND THE COMPANY AGREE TO SUBMIT DISPUTES TO AN ARBITRATOR AND NOT TO SUE IN COURT IN FRONT OF A JUDGE OR JURY. HOWEVER, EITHER YOU OR THE COMPANY MAY BRING AN INDIVIDUAL CLAIM IN SMALL CLAIMS COURT IF THE CLAIM IS ELIGIBLE TO BE HEARD THERE UNDER THAT COURT’S RULES. 

YOU MAY NOT OPT IN TO OR PARTICIPATE IN OUR TEXT MESSAGE SERVICES IF YOU (A) DO NOT AGREE TO THESE MESSAGING TERMS, (B) ARE UNDER 18 YEARS OF AGE, OR (C) ARE PROHIBITED FROM RECEIVING OR SENDING TEXT MESSAGES UNDER APPLICABLE LAW.  

1. Interpretation and Definitions  

Interpretation  

In these Messaging Terms, the words below will have the meanings provided next to them. The definitions will have the same meaning regardless of whether they appear in singular or in plural. Capitalized terms used but not defined in these Messaging Terms have the meanings given to them in our Terms of Use. 

Definitions  

For purposes of these Messaging Terms:  

Associated Entity means any entity that controls, is directly or indirectly controlled by, or under common control with, PESI. For purposes of this definition, “control” (including with correlative terms like “controlled by” and “under common control with”) means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of such entity, whether through the ownership of voting securities, by contract, or otherwise.  

Opt In or Opting In means requesting, joining, enrolling in, signing up for, acknowledging, authorizing, consenting to, or otherwise agreeing to receive one or more Text Messages from us.  

“Text Message Service” means any arrangement or situation in which we send (or indicate that we may send) one or more Text Messages to you, including one-time or recurring messages, and including messages sent for informational, service-related, transactional, security, authentication, customer support, marketing, advertising, promotional, or similar purposes.  

“you” or “your” means the individual opting in to or participating in a Text Message Service.  

2. Scope of Text Message Services  

We may offer Text Message Services in multiple contexts, including on our websites and applications, through event registration flows, through purchases, subscription management, customer service interactions, contests or sweepstakes, or other programs we operate from time to time. Some Text Message Services are informational or service-related (for example, event reminders, schedule updates, order confirmations, billing messages, customer service updates, security or authentication codes, or similar messages). Other Text Message Services may be promotional or marketing in nature.  

We may operate separate text message programs for different brands, business units, customer groups, or purposes. Program details (such as the program name, the originating phone number(s) or short code(s), the type of messages, and approximate frequency) may be presented to you at the time you Opt In and/or in the opt-in confirmation message.  

3. Consent to Receive Text Messages  

By Opting In, you authorize us (and our service providers) to send you Text Messages at the mobile number you provide, including through automated technology (including an automatic telephone dialing system) and/or prerecorded or artificial voice technology where applicable.  

You understand that your consent to receive Text Messages is not required as a condition of purchasing any goods or services from us, unless otherwise expressly stated and permitted by applicable law.  

You represent and warrant that the mobile number you provide belongs to you or that you are authorized to use the mobile number to Opt In and receive Text Messages at that number.  

If you Opt In through a web form, checkbox, keyword, or other method, your Opt In applies only to the specific program(s), brand(s), and/or message categories disclosed to you at the time of Opt In (and/or in the opt-in confirmation message), unless you separately Opt In to additional Text Message programs.  

4. Opt-In Confirmation

For recurring Text Message Services, we may send an opt-in confirmation Text Message that confirms enrollment and provides key program information, for example, the program name or description, customer care contact information, opt-out instructions, message frequency information, and fee disclosures.  

5. Message Frequency and Volume 

Message frequency varies based on the Text Message Service(s) you have opted in to, your activity, and the nature of the program. Some Text Message Services are one-time, while others are recurring. The maximum number of Text Messages per month you receive will vary based on the Text Message Service for which you Opt In. 

6. Fees and Charges  

We do not charge you for Text Messages. However, message and data rates may apply for sending and/or receiving Text Messages. Your mobile carrier may charge for Text Messages and data in accordance with your plan. You are solely responsible for any carrier charges associated with Text Messages.  

7. How to Opt Out and Revoke Consent  

You may Opt Out or revoke consent for any Text Message Service at any time by any reasonable method, including by replying STOP to any Text Message you receive from us, contacting us using the contact information below, or otherwise clearly communicating that you no longer wish to receive Text Messages from us. 

When you Opt Out, we may send you a single Text Message confirming your Opt Out and, where you participate in multiple Text Message Services, asking you to clarify the scope of your Opt Out. If you do not respond, we will treat your Opt Out as applying to all Text Messages from us for which consent is required, unless a broader opt-out is required by applicable law. Your Opt Out may not affect non-promotional messages that are transactional, account-related, legally required, security-related, or otherwise permitted by law without your consent. 

We will process Opt Out requests as soon as practicable and no later than the time required by applicable law. You may receive Text Messages already in process before your Opt Out is fully implemented.  

If you Opted Out from a Text Message Service, you will need to Opt In again if you would like to rejoin. 

8. Help and Customer Care  

For help, you may reply HELP to a Text Message (where supported), or contact us using the contact information below.  

9. Carrier and Delivery Disclaimer  

Text Message delivery is subject to your mobile carrier’s network and other factors outside our control. Text Messages may be delayed, not delivered, or otherwise impacted by carrier/network issues, device settings, technical limitations, or inaccurate contact information. To the fullest extent permitted by law, we do not guarantee the availability, timeliness, or delivery of any Text Message. Under no circumstances will we be liable to you for any direct or indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with the Text Message Services whether or not we have been advised of the possibility of such damages. Furthermore, carriers are not liable for delayed or undelivered messages. 

10. Changes to or Suspension or Termination of Text Message Services 

We reserve the right to modify, suspend, or terminate all or any part of the Text Message Services at any time, for any reason, with or without notice and without any liability to you. You agree that we will not be liable to you for any claims or damages for providing Text Message Services or for failing, suspending, or ceasing to provide them. 

11. Privacy  

We may collect and use information in connection with Text Message Services, such as your mobile phone number, message content, message metadata (for example, date/time), carrier information, and your Opt In and Opt Out history. We use this information to operate and improve our Text Message Services, provide the services you request, support compliance and recordkeeping obligations, and as otherwise described in our Privacy Notice. We do not share this information with third parties or affiliates for their own marketing or promotional purposes, but we may share it with service providers, vendors, or messaging aggregators solely as necessary to deliver and support our Text Message Services. Our Privacy Notice forms an integral part of the Messaging Terms and is expressly incorporated herein. Please review it for more information about our privacy practices and your choices.  

 12. Your Responsibilities  

You are responsible for maintaining accurate contact information and promptly notifying us of changes to your mobile number. If you change mobile numbers, you should Opt Out of Text Message Services associated with your prior number and re-enroll using your new number, where applicable.  

You agree that you will not use our Text Message Services in a manner that violates applicable law, infringes the rights of others, or interferes with the operation of the Text Message Services.  

13. Changes to These Messaging Terms  

You are responsible for reviewing these Messaging Terms periodically for changes. We reserve the right, at our sole discretion, to change or replace these Messaging Terms at any time. If a change is material, we will make reasonable efforts to tell you. What constitutes a material change will be determined at our sole discretion. We may make non-material changes at any time without specific notice to you. Your continued participation in any Text Message Service after the effective date of updated Messaging Terms constitutes your acceptance of the updated Messaging Terms.  

14. Dispute Resolution and Arbitration; Class Action Waiver  

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.  

EXCEPT WHERE PROHIBITED BY APPLICABLE LAW: 

In the event of any dispute between you and the Company, send a notice of dispute to disputes@pesi.com. In the notice, provide your name, address, contact details, a description of the dispute, and the outcome you seek. You and the Company agree to attempt for 60 days, after the Company’s receipt of a notice of dispute, to resolve informally any such dispute.  

If the dispute is not resolved, YOU AND THE COMPANY AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION. 

ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO ACCESS TO OR USE OR PROVISION OF OUR WEBSITES OR THE TEXT MESSAGE SERVICES, OR YOUR OPTING IN TO OR PARTICIPATION IN OUR TEXT MESSAGE SERVICES WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION BEFORE THE AMERICAN ARBITRATION ASSOCIATION ("AAA") UNDER THE FEDERAL ARBITRATION ACT ("FAA"). 

The arbitration will be administered by the AAA in accordance with the Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this Section 14. (The AAA Rules are available at adr.org or by calling the AAA at 1-800-778-7879.) The FAA will govern the interpretation and enforcement of this Section 14. 

A neutral arbitrator will decide and the arbitrator’s decision will be final except for a limited right of review under the FAA. The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction. THE ARBITRATOR MAY AWARD DECLARATORY OR INJUNCTIVE RELIEF ONLY TO YOU INDIVIDUALLY TO SATISFY YOUR INDIVIDUAL CLAIM, BUT NOT RELIEF THAT WOULD AFFECT NON-PARTIES. 

If you prevail on any claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law.  

You may elect to pursue your claim in court rather than arbitration if you provide us with written notice of your intention to do so within 30 days of your Opting In to our Text Message Services. Any such court proceeding will be limited solely to your individual dispute or controversy. 

You agree to arbitration on an individual basis. In any dispute, NEITHER YOU NOR THE COMPANY WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER, OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction. 

If your dispute notice involves claims similar to those of at least 14 other customers, and if you and those other customers are represented by the same lawyers, or by lawyers who are coordinating with each other, you and we agree that these claims will be “Related Cases.” You and we agree that the AAA’s Mass Arbitration Supplementary Rules in effect when the Demand for Arbitration is filed, as modified by this Section 14, will apply to Related Cases. Related Cases may only be filed in batches of up to 30 individual arbitrations at a time, and those individual arbitrations will be resolved in the following manner: (i) for the first batch, each side may select up to 15 of these Related Cases to be filed and resolved in individual arbitrations under this Section 14; (ii) none of the other Related Cases may be filed or prosecuted in arbitration until the first batch of up to 30 individual arbitrations is resolved; and (iii) if, after that first batch, the parties are unable to resolve the remaining Related Cases, a second batch of Related Cases may be filed, where each side may select up to 15 of the Related Cases to be resolved in individual arbitrations under this Section 14. This process of batched individual arbitrations will continue until the parties resolve all Related Cases informally or through individual arbitrations. A court has exclusive authority to enforce this paragraph, including whether it applies to a given set of claims, and to enjoin the filing or prosecution of arbitrations that do not comply with this paragraph. 

In these Terms, the term “dispute” will have the broadest possible interpretation and will include any claim or controversy between you and us regarding these Messaging Terms, our Websites, the Text Message Services, or your Opting In to or participation in Text Message Services, under any legal theory including contract, warranty, tort, statute, or regulation. 

If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced. 

15. Miscellaneous  

These Messaging Terms, the Terms of Use, and any documents incorporated into these Messaging Terms by reference, constitute the entire agreement between you and us regarding your opting in to or participation in Text Message Services, and supersede all prior agreements and understandings, whether written or oral, or whether established by custom, practice, policy or precedent, solely with respect to the subject matter of these Messaging Terms. These Messaging Terms are Supplemental Terms under the Terms of Use and are incorporated into, and form part of, the Terms of Use. In the event of any inconsistency between these Messaging Terms and the Terms of Use, the order of precedence set out in the Terms of Use applies, and these Messaging Terms will prevail only to the extent of the inconsistency and only with respect to the Text Message Services. 

We may assign these Messaging Terms, in whole or in part, at any time without notice to you. You will not assign any of your rights or delegate any of your obligations under these Messaging Terms without our prior written consent. Any purported assignment or delegation in violation of this prohibition is null and void. No assignment or delegation relieves you of any of your obligations under these Messaging Terms. 

These Messaging Terms do not and are not intended to confer any rights or remedies upon any person other than you. 

If any provision of these Messaging Terms is held to be unenforceable, invalid, void or illegal, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect, failing which that provision will be deemed severed from these Messaging Terms and will not affect the validity or enforceability of the remaining provisions of these Messaging Terms. 

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Messaging Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach. Our waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of the Company. 

16. Contact Us 

If you have questions about these Messaging Terms or any Text Message sent by PESI, you may contact us at: https://www.pesi.com/customercare/contactus. 

Mailing address:
PESI, Inc.
3839 White Ave
Eau Claire, WI 54702-1000
USA 

Street address:
PESI, Inc.
3839 White Avenue
Eau Claire, WI 54703
USA 

PESI, Inc. does business as “PESI”, “Grief Institute”, “Mindsight Institute”, “PESI Canada”, “PESI Healthcare”, “PESI EU”, “PESI Life”, “PESI Rehab”, and “Psychotherapy Networker”.